
How to clean the jewels ?
You can simply wash your jewel with soapy water. Use a soft toothbrush to delicately clean the horsehair then rinse with hot water to remove the excess of soap. Preferably use neutral soap. Avoid contact with corrosive and aggressive substances.

Can you certify that our horsehair are in the jewel ?
We have no financial or other interest to use other hair than the ones you give us.

Are horsehair resistant ?
Used in saddlery, shimmering and soft like silk, smooth, robust, resistant to dust and mould, washable with water, horsehair has irrefutable properties. Your jewel will last for years and even more...

I have taken some hair for my jewel, how long will it take until they grow again ?
We just need a very small quantity of horsehair to create your jewel. Horsehair from the tail grows from 15 to 25 cm per year.

Do you treat the horsehair ?
We do not apply any chemical nor other treatment to the hair. We only wash them with soap when needed before weaving.

Do I have to pay taxes or import fees ?
If your delivery address is within the EU, 19,6% VAT is included. Product prices for all other destinations do not include VAT.
WORLDWIDE CUSTOMERS: The goods usually go through customs and you will probably have to pay import fees and taxes on receipt. The rules and regulations vary from country to country and state to state, so please contact your customs office for further details.

What is the meaning of Caracole ?
Caracole has a spanish root "caracol" which means "snail". The iberian snail has given its name to a singular military tactics in light cavalry imagined during the 16th century which consisted in a clear attack followed by a strategic withdrawal before a new attack. The shell of the gasteropod draws a circular move of the troops, so this term is still used nowadays in dressage by some initiated to name a half-volte.