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A DELIVERY IN COMPLETE CONFIDENCE

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Your satisfaction is our priority. We realise your jewel with the highest standards of quality and the multiple steps of handcraft production take us approximately:

- 6 weeks for horsehair jewellery until we can deliver your item.

- 4 weeks for jewellery without horsehair until we can deliver your item.

- 1 week for stock items like the leather selections until we can deliver it.

You are in a hurry, you can not wait while making your jewelry? We offer to send you a free gift certificate !

poste-dhl.pngYour parcel will be insured for the real value you paid for your jewellery piece. We have chosen 'La Poste' as our favourite partner, but you can also use DHL as a carrier in some countries. Delivery will be executed against signature. If you would prefer another transport supplier, please feel free to contact us.

The tracking number will be sent automatically, for you to follow up properly.
The shipping costs include packaging, service and postal fees.

How do deliveries outside France work?

1. Switzerland and French overseas departments and territories: for shipping costs, please refer to our shipping fees. Be aware that, in some cases, you will have to pay for customs clearance on top of VAT.

2. Caracole outside Europe

We can deliver to any country in the world. Your parcel will be shipped by the French Post Office (La Poste) or by our carrier DHL in some countries. Please refer to our different export price lists, without VAT. If you choose DHL, the shipping fees will be calculated automatically during checkout.
As the importer of the parcel, you will have to pay the taxes and other duties at the arrival of the parcel in the country of your choice. Those costs can vary according to the country. For further details, you can contact us or directly contact a customs office in your country.

SHIPPING FEES

Shipping fees given below include packaging, service and postage costs. They can vary according to the amount of your order. We recommend that you combine your several choices into one order. If you place two different orders, you will have to pay transport costs for each of them. Your parcel will be sent at your own risk. Special care is given to the parcels that are well protected and over sized.

Order amount
Shipping fees La Poste
DHL
up to 200 €
10 €
For some countries, it is possible to choose DHL as a carrier for your parcel. If you choose this shipping method, the shipping charges will be automatically calculated during checkout.
201 to 500 €
20 €
501 to 1000 €
26 €
1001 to 2500 €
35 €
2501 to 3500 €
44 €
3501 € and over
57 €


How much does delivery outside of France cost?

  1. Within the European Union or Switzerland, our freight costs are the same as for delivery addresses in France (unless you choose DHL as carrier). However, for Switzerland and French overseas departments and territories, you may have to pay customs duties.
  2.  You live outside Europe ? Caracole can send your jewellery the same way, via La Poste, using the special service ‘Value Declared’, or DHL. The price of the piece will be then shown without VAT and you will become the importer of the item into the country of your choice. You will then have to pay the taxes and legal duties of the country of delivery.
    We are unfortunately not able to provide information on customs costs or taxes of individual orders because theses can vary greatly depending on the country.