Your satisfaction is our priority. We realise your jewel with the highest standards of quality and the multiple steps of handcraft production take us approximately:
- 6 weeks for horsehair jewellery until we can deliver your item.
- 4 weeks for jewellery without horsehair until we can deliver your item.
- 1 week for stock items like the leather selections until we can deliver it.
You are in a hurry, you can not wait while making your jewelry? We offer to send you a free gift certificate !
Your parcel will be insured for the real value you paid for your jewellery piece. We have chosen 'La Poste' as our favourite partner, but you can also use DHL as a carrier in some countries. Delivery will be executed against signature. If you would prefer another transport supplier, please feel free to contact us.
The tracking number will be sent automatically, for you to follow up properly.
The shipping costs include packaging, service and postal fees.
How do deliveries outside France work?
1. Switzerland and French overseas departments and territories: for shipping costs, please refer to our shipping fees. Be aware that, in some cases, you will have to pay for customs clearance on top of VAT.
2. Caracole outside Europe
We can deliver to any country in the world. Your parcel will be shipped by the French Post Office (La Poste) or by our carrier DHL in some countries. Please refer to our different export price lists, without VAT. If you choose DHL, the shipping fees will be calculated automatically during checkout.
As the importer of the parcel, you will have to pay the taxes and other duties at the arrival of the parcel in the country of your choice. Those costs can vary according to the country. For further details, you can contact us or directly contact a customs office in your country.